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Frequently Asked Questions

Wtools Frequently Asked Questions

What can William Tools offer to customer ?

We specialize in Ratchet Handle, Torque Multiplier, Torque Wrench and so forth, and we can also help customer to design the unique tools, or build the parts to reduce the cost. And we can also help customers to search other accessories except ratchet via our experience and relationship, and let customer have total solution to shorten the time on searching.

What is the lead-time to complete the order ?

Usually we offer 45 days lead-time upon receipt of customer’s deposit or order, but it doesn’t include the transit. Besides, we can also help customer if there is some urgent demand.

Is there any minimum quantity or amount for an order ?

Each order has to reach US$10,000, otherwise we might need to add US$200 for the custom expense. Moreover, each item has to meet the minimum packing quantity to make it integral.

Can William Tools offer the color of the plastic grip which customer would like to have ?

Yes, but please note that each item needs to order 3,000pcs as the minimum quantity, and these 3,000pcs can be combined with other items which use the sample plastic grip.

What is the payment term William Tools can offer ?

Basically we need to ask customer to wire 50% of the total amount to be the deposit with their firm order at first, and other 50% before the shipment. Then we’ll revise it with customer based on their credit of the previous payment.

Can William Tools help customer put their brand on product ?

Yes. Stamping and Laser are the most common way to do, and we also have the poly. sticker for Curved Ratchet.

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